Price Promise Guarantee
If you find exactly the same package at the same venue for a lower
price within 48 hours of booking with Hospitality Line, we will match
the price of the event.
Terms and Conditions
1. The price promise guarantee only applies to bookings which are then
compared to products which are priced in pounds sterling.
2. We must receive your request for the price promise guarantee within
48 hours of you securing a booking with us by paying the deposit or full
payment (whichever applies). Your request must be emailed to us and
include proof to support your claim i.e where you saw the product, a
screenshot of the product on a website (if applicable) or the product
offering in writing.
3. Before we can accept your request, we must be satisfied that:
(a) the product you have booked and the product you found are identical and
(b) the product you found was available to book (i.e. not subject to
availability or on request) at the time you took your screenshot and is
priced fully and accurately.
4. The price promise guarantee will not apply if the cheaper offer is
obtained via a limited time promotion, promo code, cash back, coupon,
voucher or member’s discount.
5. When assessing your request, we will only compare total product
prices (which will include the cost of the product plus handling and
delivery charges as well as any taxes, fees or other charges).
6. If you have paid in full, we can only make refunds via the original payment method.
7. We reserve the right to change or withdraw the price promise guarantee at any time.
Shared or Exclusive:
Ellie’s top tips...
1Pass on the responsibility to us
2Break free from the usual routine
3Use our online party planner
4Set the tone with a dress code
5Save money with a drinks package