Price Promise Guarantee

If you find exactly the same package at the same venue for a lower price within 48 hours of booking with Hospitality Line, we will match the price of the event.

Terms and Conditions

1. The price promise guarantee only applies to bookings which are then compared to products which are priced in pounds sterling.
2. We must receive your request for the price promise guarantee within 48 hours of you securing a booking with us by paying the deposit or full payment (whichever applies).   Your request must be emailed to us and include proof to support your claim i.e where you saw the product, a screenshot of the product on a website (if applicable) or the product offering in writing.
3. Before we can accept your request, we must be satisfied that:
(a) the product you have booked and the product you found are identical and
(b) the product you found was available to book (i.e. not subject to availability or on request) at the time you took your screenshot and is priced fully and accurately.
4. The price promise guarantee will not apply if the cheaper offer is obtained via a limited time promotion, promo code, cash back, coupon, voucher or member’s discount.
5. When assessing your request, we will only compare total product prices (which will include the cost of the product plus handling and delivery charges as well as any taxes, fees or other charges).
6. If you have paid in full, we can only make refunds via the original payment method.
7. We reserve the right to change or withdraw the price promise guarantee at any time.